CONTACT

Sonja Taysom / Communications Director
Better Business Bureau of Southern Colorado
Telephone: 719/636-5076 Ext. 118
Fax 719/636-5078
Email: sonjat@bbbsc.org

A 91-year-old consumer received a call from a Craftmatic salesman telling her she had agreed to have him come over and sell a bed to her -- she told him “no.” He came over anyway, and told her he could get a lower price on the bed than he’d originally stated. She told him “no” again. The salesman said a representative from his company might call her to check to see if she had viewed the company’s promotional video, and to tell them “yes,” – even though she had never seen it. She said “no.” He still wouldn’t leave. The salesman wouldn’t give his name, phone number or any type of business card identifying the company he was affiliated with, however, he did say his company was out of Pittsburg, Penn. And after telling him “no” four times , he finally left. *

Sound scary? Although not all Craftmatic sales representatives are this high-pressured, this particular Craftmatic company out of Pittsburg has been in trouble recently in the state of Ohio. The state of Ohio is suing the maker and distributor of Craftmatic adjustable beds, accusing them of using high-pressure sales tactics and illegal pricing to sell beds to elderly or infirm customers. Ohio Attorney General Jim Petro filed a five-count complaint against Craftmatic, including: 1) Illegal Price Comparisons; 2) False Advertising; 3) Making False or Misleading Statements; 4) High Pressure Sales Tactics; and 5) Unconscionable Business Practices.

Generally, if a salesperson is using high-pressure sales tactics, or you feel uncomfortable in any way regarding a purchase or company, stop, call the Better Business Bureau and check on that company at 1-866-206-1800 or 719-636-1155, or http://www.bbbsc.org. Members of the BBB agree to standards of advertising and selling that do not include these types of sales tactics.

* This consumer is willing to be interviewed. For more information, contact Sonja Taysom at the BBB Southern Colorado, 866-206-1094, ext. 118.