When You Invest Online, Be Sure To: Know how to contact a customer service representative with your concerns and request prompt attention.

Determine whether you are receiving delayed or real-time stock quotes and when your account information was last updated.

Understand that most likely you are not linked directly to the market, and that the click of your mouse does not instantly execute the trade.

Receive information on the firm’s Website about significant outages, delays and other interruptions to securities trading and account access, and how to proceed under these circumstances.

Remember: Always contact your state securities agency to 1) verify the licensing status and disciplinary history of the online brokerage firm; 2) find out if the investment is registered and thus is permitted to be sold; and 3) file a complaint, if necessary.

Prevent Financial Elder Abuse!