Volunteer Description: Call Specialist (CS)

Program: AARP ElderWatch is designed to create a statewide clearinghouse and reduce the financial exploitation of Colorado’s elder population.

Mission: To ensure that no older person is left to suffer, alone and in silence, at the hands of those who exploit them.

Purpose of position: to take calls on the statewide hotline, to listen to alleged complaints or concerns of elder fraud and to record written documentation of these calls.

Responsibilities of position:

• Handle incoming calls to the hotline with professionalism and respect for the caller
• Listen and take accurate reports of alleged elder fraud through computer data entry or manual documentation
• Make appropriate referrals and/or confer with staff for assistance
• Positively promote goals of AARP ElderWatch in public

Qualifications:

·        Enjoy working with people

·        Ability to listen and communicate effectively with others

·        Comfortable using telephone system

·        Ability to take clear and concise documentation

·        Computer data entry experience is helpful, but not required

Time Required: The CS must commit to working one 4 hour shift weekly, for a 4 month period.

Training Required: The CS must acquire working knowledge of telephone system and documentation procedures associated with program, and basic orientation of AARP. A 6 hour training class will be provided in addition to on-the-job training.

Travel Required: Trainings, primarily.

Working relations: The CS works closely with the staff of the AARP ElderWatch office, the Consumer Protection Unit of the Colorado Attorney General and other AARP staff.

Volunteer Policy: AARP Foundation volunteers will receive equal opportunity and treatment through recruitment, appointment, training and service. AARP does not discriminate based on age, disabilities, gender, race, national or ethnic origin, religion, or sexual orientation.